Planix

Privacy Policy

Last updated: June 2, 2026

This Privacy Policy explains how Planix handles information when users access the Hyperlink Networks operational platform through the Planix mobile app.

The Planix mobile app provides secure mobile access to the Hyperlink Networks web platform. Access to information and modules depends on each user's assigned role, permissions, project access, and account status.

Information we may collect

Depending on the modules enabled for the user, the platform may process the following types of information:

• Account information, such as name, username, email address, and user role.
• Operational information related to assigned work, billing records, expense reports, fleet records, tools, and production workflows.
• User-submitted content, such as photos, documents, comments, forms, and evidence uploaded through the platform.
• Device or technical information necessary for authentication, security, troubleshooting, and platform operation.
• Location information when a module requires coordinates for operational evidence or job validation.

How we use information

Information is used to operate the platform, authenticate users, manage access, support operational workflows, maintain security, generate reports, and provide authorized users with access to their assigned modules.

Role-based access

The platform uses role-based permissions. Users can only access the information and modules allowed by their account, role, project assignment, or administrative permissions.

Photos, files, and uploaded evidence

If a user uploads photos, documents, or evidence through the platform, those files may be stored securely and associated with the corresponding operational record. These files are used only for business, operational, review, or reporting purposes.

Location data

Some platform workflows may require location information to attach coordinates to job evidence or operational records. Location information is used only when required by an enabled workflow and according to the user's permissions.

Data sharing

We do not sell user data. Information may be shared only with authorized internal users, administrators, project stakeholders, service providers, or systems required to operate and secure the platform.

Third-party services

The platform may use hosting, storage, email, analytics, authentication, or infrastructure providers to operate the service. These providers process information only as needed to provide the platform functionality.

Security

We use authentication, permissions, secure connections, and operational controls to help protect user information. However, no method of transmission or storage is completely secure.

Data retention

Information is retained as needed for operational, legal, accounting, security, audit, and business purposes, or as required by the organization using the platform.

User choices and access

Users may contact support to request assistance related to their account, access, or data associated with the platform.

Children

The Planix mobile app and Hyperlink Networks platform are intended for business and operational use. They are not intended for children.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.