Planix

Support

Planix provides mobile access to the Hyperlink Networks operational platform. This support page is available for users, reviewers, and customers who need help with the mobile app.

Common support topics

If you cannot sign in, please verify that your username and password are correct and that your account is active in the Hyperlink Networks platform.

If you cannot access a module, your user may not have the required role or permission. Access to modules is controlled by the same role-based security rules used in the web platform.

If the mobile platform does not update automatically, use the reload button available at the top of the mobile app.

App availability

Some modules may be available only to authorized users depending on their assigned role, project, or company permissions.

Privacy

You can review our privacy policy here: Privacy Policy.